Privacy Statement

Effective Date Version GGEEPrivacy20250501: 1st May 2025

Groovy Gecko Limited ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal data when you use the Ecko Enterprise™ live events and communications platform ("Platform").

Context

Groovy Gecko Limited develops, supports, customises, and hosts the award-winning Ecko Enterprise™ Communications Platform, used by over 350 global clients since 2000. The service is provided subject to our Terms and Conditions and Cookie Policy. Groovy Gecko Limited is ISO/IEC 27001:2022 certified.

1. Who We Are

Company: Groovy Gecko Limited
Address: 1st Floor, 31 – 35 Pitfield Street, London, N1 6HB
Email: gdpr at groovygecko.com

2. What Data We Collect

Account information (e.g. name, email address, organisation)
Session and usage data (e.g. IP address, login activity)
User preferences (e.g. subtitle settings, UI configuration)
Communication records if you contact support

3. Why We Collect It

Purpose	Data Used	Justification / Legitimate Interest
Provide and maintain the platform	Account and session data	Contractual necessity
Support login and authentication	Login credentials, IP address	Functional operation
Store preferences and interaction	Subtitle and UI preferences	User experience enhancement
Communicate with you	Contact details, support history	Service support

4. Data Sharing

We may share data with third-party service providers under strict confidentiality to support platform functionality (e.g. cloud hosting, video player, live chat).
We do not sell or rent your personal data.

5. Data Retention

Your data is retained only as long as necessary to deliver services or comply with legal obligations. Additionally:

Data entered into the site is safeguarded by Groovy Gecko Limited as a Data Processor and its sub-processors.
Data is stored and transmitted securely (encrypted at rest and in transit).
Data is anonymised and/or deleted per each client’s contractual terms on a project-by-project basis.
Where applicable, Data Processing Agreements (DPAs) are in place.

6. Your Rights

Under the UK GDPR, you have the right to:

Access and correct your data
Request deletion of your data
Restrict or object to certain uses
Request data portability
Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO Helpline: 0303 123 1113
Groovy Gecko Limited is registered under the ICO with reference ZA100198.

7. Security

Secure encrypted connections (HTTPS)
Encryption in transit and at rest (e.g. database storage)
Access control and multi-factor user authentication
Regular security reviews and staff training

8. International Transfers

Where data is transferred outside the UK, we ensure appropriate legal safeguards are in place, including:

Standard Contractual Clauses (SCCs)
Transfers to countries with adequacy decisions under UK law
Where applicable, Data Processing Agreements (DPAs) are in place.

9. Changes to This Policy

We may revise this Privacy Policy from time to time. Material changes will be communicated via the Platform or by email.

10. Cookies

We use strictly necessary and functional cookies only, which are required for core platform operations such as session management, accessibility settings, video playback preferences, and live chat functionality.

We do not use any cookies for marketing, analytics, or social media tracking.

For detailed information on the cookies we use, the technologies involved, and how to manage them, please refer to our full Cookie Policy.

11. Contact Us

For privacy-related questions, concerns, or data requests, please contact:
Groovy Gecko Limited
1st Floor, 31 – 35 Pitfield Street, London, N1 6HB
Email: gdpr at groovygecko.com
Web: Live Streaming Platform, EckoEnterprise | Groovy Gecko